efreshfdc.com Return and Exchange Policy offers no return of product/goods once delivered. If you choose to exchange the item for reason of mismatch of product or receipt of a defective or expired product, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the product in our stock.
The following EXCEPTIONS and RULES apply to this Policy:
All items to be returned or exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with.
Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
In case you had purchased a product which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
If you choose to self-ship your products, kindly pack the products securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Perishable goods such as seeds and flowers cannot be returned, if the packet is opened or damaged.
Products must be returned within 07 days from the day of delivery, To return your purchase, please call customer care at +91-8498944989
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable) We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at email@example.com and send the purchased product within seven days from the date of delivery to eFresh Agribusiness Solutions Pvt.Ltd 2-5-10, Near TSRTC Bus Stand, Beside HDFC Bank, Nizamabad Road, Jagityal -505327, Jagtial District. Telangana
Shipping To return your product, you should mail your product to: eFresh Agribusiness Solutions Pvt.Ltd 2-5-10, Near TSRTC Bus Stand, Beside HDFC Bank, Nizamabad Road, Jagityal -505327, Jagtial District. Telangana
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Jurisdiction: All issues/ matters that are arising out of the operation of e-Commerce Platform (www.efreshfdc.com) are subject to the jurisdiction of Hon’ble Courts in Hyderabad, Telangana State.
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